RETURNS AND REFUND POLICY

Right of Withdrawal: 14-Day Period

In accordance with the regulations applicable to distance sales, consumers have a period of 14 calendar days from receipt of their order to exercise their right of withdrawal, provided that the product is eligible for return.

To exercise this right, the customer must notify us within this period and provide the order number. The direct costs of returning the product shall be borne by the customer, unless the return is due to an error attributable to Margarita 3D2, a defective product, or a lack of conformity.

The product must be returned in suitable condition, without having been used beyond what is necessary to verify its nature, characteristics, and functioning, and preferably in its original packaging.

Damage, Errors, or Issues with the Order

Please inspect your order as soon as you receive it. If the item is defective, damaged during transportation, or does not correspond to the product purchased, please contact us as soon as possible, providing your order number, photographs of the issue, and a brief description of the problem.

Once the case has been assessed, and where applicable, Margarita 3D2 may repair, replace, or refund the product at no additional cost to the customer. In authorized cases, a return label or the necessary return instructions will be provided.

International Shipments, Taxes, Duties, and Import Charges

Orders shipped outside the European Union may be subject to taxes, duties, import tariffs, customs fees, clearance charges, handling fees, or other charges imposed by the authorities in the destination country or by the shipping carrier.

All such charges shall be the sole responsibility of the customer, unless expressly stated otherwise at the time of purchase.

Margarita 3D2 does not control or determine the import charges applied by the authorities or shipping carriers in the destination country. Customers are responsible for informing themselves about the applicable taxes, duties, and other import requirements in their country before placing an order.

Refusal or Failure to Collect an International Shipment

If the customer refuses a shipment, fails to collect it, or refuses to pay any taxes, duties, customs fees, clearance charges, or other import charges required in the destination country, this shall not be considered an error by Margarita 3D2, nor shall it constitute a defect or lack of conformity of the product.

In such cases, if the shipment is returned to Margarita 3D2, the customer shall be responsible for any additional costs incurred as a result of the refusal, failure to collect, or return of the shipment, including, where applicable, return-to-sender shipping costs, storage fees, customs handling charges, and any other charges invoiced by the shipping carrier or authorities.

Where a refund is applicable, Margarita 3D2 may deduct from the amount to be refunded any costs that have actually been incurred as a result of the refusal, failure to collect, or return of the shipment, to the extent permitted by applicable law.

Refusing a shipment because the customer does not wish to pay the applicable import charges does not make such charges the responsibility of Margarita 3D2.

This provision does not limit any rights the consumer may have where a return, repair, replacement, or refund is due to a defective product, an error by Margarita 3D2, or a lack of conformity.

Shipments Using a Carrier Requested by the Customer

When, at the customer's express request, an order is shipped using a carrier other than those normally used or proposed by Margarita 3D2, the customer shall assume full responsibility for any loss, damage, delay, or issue occurring during transportation, to the extent permitted by applicable law.

In such cases, the customer shall be responsible for contacting the selected carrier directly to manage any claim. Margarita 3D2 will not accept returns or issue refunds arising from loss, damage, or other incidents occurring during transportation carried out by a carrier specifically requested by the customer, except where otherwise required by law.

Exceptions to the Right of Withdrawal

Returns based on the right of withdrawal will not be accepted in the following cases:

• Customized products or products manufactured according to the customer's specifications.

• Special orders or products made to order.

• Products which, by their nature or configuration, are not eligible for return under applicable law.

These exceptions do not affect the customer's rights in cases involving a defective product, an incorrect order, or a lack of conformity.

Return Authorization and Address

All returns must be authorized in advance by Margarita 3D2. Once a return has been authorized, the exact return address and, where applicable, a return label or the necessary return instructions will be provided.

Returns sent without prior authorization will not be accepted.

Refunds

Once the returned product has been received and inspected, we will inform the customer of the decision.

Where a refund is applicable, it will be issued using the same payment method used for the original purchase, within a maximum period of 21 business days from approval. The actual time required for the refund to appear may depend on the customer's bank or card issuer.

Where the right of withdrawal is valid, the refund will include the price of the product and, where required by applicable law, the standard shipping costs initially paid. Additional costs resulting from the customer having selected a shipping method other than the standard option will not be refunded.

If an international shipment is refused or not collected by the customer because they refuse to pay the applicable taxes, duties, customs fees, or import charges, any refund that may be due may be subject to the deductions described in the section “Refusal or Failure to Collect an International Shipment”, always within the limits established by applicable law.

If more than 21 business days have passed since the refund was approved and you have not received it, please contact us and provide your order number.